Terms and Conditions

For Museum Flehite Visitors

1. General

Visitors enter Museum Flehite at their own risk. Parents and guardians are responsible for the behavior of their children. The instructions of Museum Flehite staff must be followed at all times. Our staff are entitled to remove visitors who do not comply with the aforementioned visitor conditions or who (threaten to) disturb the order from Museum Flehite. In such a case, the visitor is not entitled to compensation.

2. Admission

Admission to Museum Flehite is only possible with a valid admission ticket. Visitors must keep this admission ticket safe during their visit to the museum and show it to our staff upon request. The admission ticket loses its validity upon leaving Museum Flehite. Our staff reserve the right to refuse entry to individuals at any time, for example if they are under the influence of alcohol or drugs or if they are (or threaten to) disturb the peace.

• Museum Flehite is accessible to disabled visitors.
• The museum is wheelchair accessible at the entrance at Westsingel 50.
• Museum Flehite has an elevator that provides access to all floors.
• There is an accessible toilet.
• Visitors can borrow a wheelchair at the reception desk.
• There are stools available in the museum that you can borrow to rest for a moment.

· Visitors who are unable to move around the museum independently may bring a companion free of charge. Don't forget to add the companion ticket when you order your ticket online.

3. Safety

For the safety of visitors, it is strictly forbidden to enter technical areas and/or areas marked as staff only. Museum Flehite is not responsible for damage to personal belongings, clothing, and/or bodily injury.

 

4. Items brought into the museum

Carrying weapons or other dangerous objects (as determined by our staff) is prohibited. The use of narcotics is not permitted. Radios and other audio equipment are not permitted. Scooters, (children's) bicycles, skates, and other means of transportation are not permitted in Museum Flehite.

Backpacks, shopping bags, umbrellas, child carriers on the back, and other large objects are not permitted in the exhibition. Only (hand)bags are allowed in the museum. The maximum size for these is A4 format. We also ask visitors to leave other items, such as coats or larger bags, in the cloakroom and/or lockers. Backpacks do not fit in the lockers and can be left at the reception desk.

Buggies and strollers are permitted. Museum Flehite accepts no responsibility for damage to and/or loss of items left in storage by visitors.

 

5. Pets

Pets are not allowed in Museum Flehite. Museum Flehite does not offer pet care. Guide dogs and service dogs are allowed at Museum Flehite. We reserve the right to refuse service dogs in certain areas due to conservation requirements for some works.

 

6. Clothing and footwear

Inside Museum Flehite, men, women, and children are required to cover their upper and lower bodies and to wear footwear.

 

7. Food and drink

Consuming food or drink inside Museum Flehite is not permitted. Refreshments are available in the reception hall; these may not be taken into the exhibition rooms. Do you have a medical reason for needing to eat or drink? Please inform one of our staff members in advance.

 

8. Photography and filming

Photography is permitted for private use, unless otherwise indicated at the entrance. The use of flash, tripods, or selfie sticks is not permitted. The recording of image and/or sound material is permitted, but only for personal use and not for commercial purposes. As a guest, you may be filmed or photographed. Museum Flehite reserves the right to use this material for publication.

 

9. Crowds and technical malfunctions

Museum Flehite has limited capacity. Museum Flehite is not liable for any damage or disappointment caused by large crowds. Museum Flehite does not refund the admission price in the event of delays or technical malfunctions of equipment. Museum Flehite is not liable for any damage or disappointment.

 

10. Damage

Museum Flehite is carefully maintained. Nevertheless, visitors may encounter unsafe situations or damage. We request that visitors report this to one of our employees as soon as possible so that we can take action. It is also possible that visitors may unintentionally cause damage themselves. In this case, we also request that visitors report this to the reception desk before leaving Museum Flehite.

 

11. Lost and found

Lost property will be kept at Museum Flehite for a maximum of six months. If you have lost something in the museum, please report this to reception during our opening hours. Lost property with a (presumed) value of more than €450 will be handed over to the municipality of Amersfoort or the police. This also applies to identity cards and driving licenses. Museum cards will be sent to the Museum Association.

 

12. Liability

If visitors suffer any damage during their visit to Museum Flehite, they must report this to the reception desk before leaving. Any compensation for damage reported at a later date is excluded in any case. Museum Flehite accepts no liability whatsoever for any damage suffered by the visitor, unless this damage is the direct result of intent on the part of Museum Flehite or one of its employees. Nor can any liability be accepted for loss or damage to items left in the care of Museum Flehite. The exclusion of liability does not apply insofar as Museum Flehite receives compensation from an insurance company or other third party in relation to the risk that has arisen.

 

13. Promotion and sales

The promotion or sale of services and/or products within Museum Flehite or in the immediate vicinity of Museum Flehite is not permitted without the prior written consent of the management of Museum Flehite.

 

14. Smoking

Smoking is not permitted within Museum Flehite.

 

15. Children and supervision

Children aged 0 to 12 must be accompanied by at least one adult supervisor. A group of 5-10 children must be accompanied by at least two adults. Museum Flehite requires one supervisor per 5 children.

 

16. Refunds for not visiting during the exhibition period

If, after booking for a particular exhibition, you do not visit Museum Flehite during the period that the exhibition is running, you will not receive a refund of the admission price or any other form of compensation. We do not give refunds or any other form of compensation in the following cases:

• In case of illness or absence.

• If your expectations of Museum Flehite do not match the experience.

• If you become unwell.

• In the event of loss or theft of the admission ticket.

• In the event that the visitor has obtained the admission ticket from a third party other than Museum Flehite and this third party does not pay the admission fee to Museum Flehite for reasons attributable to the third party.

If the visitor does not use the admission ticket for any reason, this is at his/her own expense. Once obtained, admission tickets cannot be exchanged. In these cases, the admission price will not be refunded.